Privacy policy

Who we are

TimeKind (“we”, “us”, “our”) operates this website. This policy explains how we handle personal information when you visit the site or purchase a gift through our checkout flow.

What we collect

We may collect and process the following types of information:

• Contact and order details: such as your name, email address, optional recipient name, optional message, product choice, and payment-related references needed to fulfil your order.
• Technical data: such as IP address, browser type, device type, and approximate location derived from IP, used for security, fraud prevention, and basic analytics.
• Cookies: small files stored on your device where we or our partners use them for essential site operation, preferences, or analytics. You can control cookies through your browser settings.

How we use information

We use personal information to:

• process payments and deliver your purchase (including email delivery);
• provide customer support and respond to enquiries;
• operate, secure, and improve our website and services;
• comply with law and defend our legal rights where necessary.

Legal bases (UK / EEA)

Where UK GDPR or EU GDPR applies, we rely on appropriate bases such as: performance of a contract (to fulfil your order); legitimate interests (for example security, analytics, and service improvement, balanced against your rights); consent where required (for example certain marketing cookies); and legal obligation where applicable.

Sharing with service providers

We use trusted third parties to run our business. They process data on our instructions and only as needed to provide their services. Categories may include:

• payment processing (for example Stripe);
• cloud database or hosting (for example Supabase or similar infrastructure);
• email delivery (for example Resend or another transactional email provider);
• analytics or security tools.

Those providers may operate in the UK, EEA, or other countries. Where data is transferred internationally, we use appropriate safeguards where required by law.

Retention

We keep personal information only as long as needed for the purposes above, including legal, accounting, or reporting requirements, then delete or anonymise it.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal data, to data portability, and to object to certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us using the details below.

Children

Our services are not directed at children. If you believe we have collected information from a child, please contact us and we will take appropriate steps.

Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do; continued use of the site after changes means you accept the updated policy.

Contact

For privacy questions or requests, contact us at hello@timekind.co.uk.